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juliaarmeria-hot
Feb 2, 2024 10:06 AM UTC
Question

Transactions aren't showing up on my app. There has been nothing for me to resolve since Jan 24th?

How do I resolve the issue that transactions aren't showing up?

3 replies

Ashleigh1
Feb 2, 2024 12:40 PM UTC

Hello Juliaarmeria-hot, thanks for posting on the Community page, Can you try fully uninstalling the app and then reinstalling it and check that your transactions are then showing for you. 

juliaarmeria-hotAuthor
Feb 2, 2024 10:50 PM UTC

Tried uninstalling the app and reinstalled it still no new transactions. Last transactions are on 24th Jan.

CamelleT
Feb 3, 2024 4:31 AM UTC

I appreciate your efforts in performing the suggested troubleshooting steps provided by my colleague, julia.

 

Since you already performed the steps and the new transactions are still not showing, I suggest contacting our Contact Support Team so they can check your account and help resolve this issue. Here's how:

 

  1. Sign in to your QuickBooks Online (QBO) account.
  2. Select Help.
  3. In QB Assistant, enter the topic you need help with. You can also enter questions.
  4. In Search, select Contact Us to connect with a live support agent.
  5. Choose a way to connect with us:

  • Start a chat with a support expert. Live chat all day, M-F.
  • Call us. M-F, 8:00 AM to 10:00 PM, and S-S, 8:00 AM to 6:00 PM.

 

Additionally, I'll share this article so that you can check QBO mobile app features available on supported devices: Compare mobile app features. 

 

Comment below if you have further questions about managing transactions in your app. I'll be here to help. Take care!

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