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nick42
December 30, 2019
Question

Unable to save and close in receive payments etc button does not seem to work- anyone any ideas?

  • December 30, 2019
  • 15 replies
  • 0 views
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15 replies

jova
December 30, 2019

I was experiencing the same button issue with importing and ended up messing up the books, the invoices are uploaded completely mismatched with our books and our client's books. no after a week we are trying to solve the issue, no positive response from QB. So please leave it and don't try to do anything with that command button.

Here is a link to our situation which may be helpful..

https://quickbooks.intuit.com/learn-support/en-uk/transactions/while-uploading-a-csv-to-our-client-company-qb-the-entire-file/01/437823

payment after leaving
December 30, 2019


Hi nick42

 

Is it the receive payment on the invoices or the the receive payment option in the New tab or both?

It could be a browser related issue, we would be grateful if you can log out of QuickBooks and clear the cache and coolies on your browser.

jova
December 30, 2019

Sorry to interrupt...

We are tired of these solutions by QB technical agents. Logout, then try another browser, then try incognito, then they will ask a screenshot, then screen sharing.

We faced an issue with our client search spend a whole afternoon with three of QB agents, at last, it was escalated to the tech team.

 

EmmaM
December 30, 2019

Hi Jova

 

Any issue that is brought to our attention we have to go through some troubleshooting with QuickBooks being a cloud based product as the browser/device used can affect how it performs. We appreciate that your issue has since been escalated and we can see from the link we are in communication with you on another Community post about that.Thank you for contributing to this thread.

 

Emma

 

 

Trevorl
January 2, 2020

I'm having the same problem. Ive used QB for over 10 years and never had this issue until today. Something has clearly gone wrong at QB end and given that the same issue is logged on the US and Canada community pages I think this needs to be escalated and fixed as a priority.

    Ryan_M
    January 2, 2020

    Hi @Trevorl,

     

    Our product engineers are currently looking into this issue as a matter of priority. 

     

    I recommend contacting our Technical Support team for assistance. They can add you to the list of our affected users, and you'll receive a notification email whenever there's an update on this investigation. You can use this investigation number for reference: INV-39834.

     

    To contact our Technical Support team:

    1. Log in to your QuickBooks Online company.
    2. Click the Help menu.
    3. Select Contact us.

    While waiting for the fix on this issue, I suggest using either the QuickBooks Mac or Windows app, depending on the operating system you use. 

     

    Feel free to drop a comment below, and I'll get back to you. 

    PaulinaSLT
    January 3, 2020

    We've been having the same problem since before Christmas. Changing browser didn't help, incognito mode neither. All that works for me is "inspect element" then I have to refresh the website and click on receive the payment button. It then goes back to the list of invoices which does not display well with developer tools open. I need to close them refresh the page again and do the above over and over again if we received a few payments over the night for example. It is an absolute pain in the backside! 

     

    It wastes my time and I am unable to delegate this simple task to my team. Please sort it ASAP. As others mentioned it is an issue on QB side as many more people are reporting this but in different countries.

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