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Apr 14, 2022 9:53 AM UTC
Question

Undeliverable email - where is the reason?

Hello,

 

Recently I started getting more and more undelivered emails and wanted to check what could be causing it. QBooks says check customer email, but I know this is not the case as there was no change with emails.

Most odd thing is that I have 1 customer, who received 2 invoices weekly and few weeks in a row only one of them gets undelivered, while other one reaches recipient.

 

It there a way to find reason why this is happening? Is there a problem with our customers or it's Qbooks issue? 

1 reply

Apr 14, 2022 10:35 AM UTC

Hello Dode, 

 

Welcome to the Community page, 

 

We are currently aware of this issue and have an investigation on it that our engineers are working on getting resolved. I have added you to the investigation so any updates on it you will receive an email to let you know. In the meantime the work around is to manually downloads the invoices and send them from outside of Quickbooks until it gets resolved.