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Basically B2009
May 27, 2021
Question

Undeliverable warning on invoices

  • May 27, 2021
  • 1 reply
  • 0 views

Hi,

 

We are using QBO to send invoices to our customers and we also email a copy to ourselves within each transaction which has been set up in the settings and worked perfectly, until the last couple of days.

 

We have been getting "Undeliverable" alerts when sending invoice email, particularly with our own email which we send a copy of each invoice to, but occasionally also with customers address - however the customers email hasn't changed - most are repeat customers and they are receiving the invoice email - yet QBO is saying its undelivered. Weirdly, some of the 'undelivered' invoices are actually being received by customers. 

 

This is causing us worry as it look s unprofessional  and like we are hounding for payment by repeatedly sending the same invoice if they are receiving. Also it makes it hard for us to print the invoices, whihc we need to do as they also work as our job forms, if they aren't emailing to our business account as 99% of the time we invoice from the app on our phones so aren't near a printer, therefore when we are we just go through the inbox and print each invoice email..

 

Please can anyone help or has anyone else had an issue like this please?

1 reply

M
MirriamM
May 28, 2021

Hello there, Basically B2009. Thanks for bringing this to our attention. 

 

We have received several reports regarding this, and our Product Engineers are now working to fix it as quickly as possible. While they do, I recommend reaching out to our Customer Care Team, so they'll add you to the list of affected users (INV-55473). 

 

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

 

Thank you for your patience while we work for a fix. If you have additional assistance with QuickBooks, let me know. I'll be around to provide further assistance. Have a nice day.

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