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EPC-NOD
May 4, 2024
Question

VAT not registered and never added a VAT number - yet all transactions are needing VAT classification. Help!

  • May 4, 2024
  • 1 reply
  • 0 views

I've been using QB's for a couple of years and all has been good - but when I was away I used my phone app to review transactions.  On going on to the PC version it is showing a VAT column for all expense transactions.   There is a VAT tax page which shows a filing date - despite never being registered for VAT.  I've tried help but unfortunately the office is closed.  I'm unsure if I've been hacked or why VAT is now showing up.  

It is showing in the settings - no tax, but nothing changes on the transaction page.  It still contains a VAT column and as I don't have VAT info for the expenses I can't categorise them. Any help would be appreciated.  

1 reply

J
JoanaC
May 5, 2024

Let me share some information about your VAT setup, @EPC-NOD. 

 

The VAT column in your transactions will only appear if you have turned on the VAT feature in QuickBooks Online and provided your VAT number.

 

It may have been this option was enabled accidentally. We can review the VAT settings to check if a VAT number is displayed. If that's the case, the VAT column on your transactions we are unable to remove it. However, we can set the default VAT to "NO VAT" and stop VAT from showing in future transactions. 

 

Here's how to check:

  1. Go to Taxes. 
  2. Under the Edit VAT dropdown, select VAT Settings. 
  3. Check if there is a number showing in the VAT registration number.

 

 

If you've confirmed that VAT has been activated without your prior knowledge. I suggest contacting our support team, which will investigate this matter and assist you further.

 

Moreover, I'd like to share these articles to help you learn more about your VAT: 

 

 

Keep me posted if you still have questions about VAT. Have a great day. 

E
EPC-NODAuthor
May 8, 2024

No VAT number was set up and no idea how the VAT tab was set up, unless it was done via the app by pressing the wrong button?

 

I spent yesterday evening trying to resolve this with a screen share, got cut off, then it said technical issues and the telephone number said you were closed. Despite you saying you are open until 10pm.  Not very happy with this. I'm not registered for VAT and no number provided. Charlie on the chat said a made up number could be added to set it up. But no number has been entered. There should be a fail safe system to stop people setting this up in error.  So now it looks like I will need to close this account and restart if you cannot remove. I do not want a tab asking me to file a vat return every quarter when I'm not registered.

G
GeorgiaC
May 8, 2024

Hi EPC-NOD, we appreciate you providing this additional information

 

Currently, the VAT feature is only available on the web (not the app) and can only be activated in-product. Are there any other users on the account who may have enabled this in error?

 

Due to the accounts that are auto generated when turning on VAT, it isn't possible to turn this off. This means that the VAT tab will remain visible in QuickBooks and the workaround provided above (to set the default to NO VAT) would be recommended.

 

If you do need any further help, please don't hesitate to get back in touch. We'll be happy to help in any way we can.

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