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October 14, 2019
Question

We are having some issues with quickbooks. When clicking on bill / invoice / journal entry etc, quickbooks is not giving us these parameters though the link appears.

  • October 14, 2019
  • 1 reply
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1 reply

October 14, 2019

We can perform a few troubleshooting steps to get QuickBooks Online (QBO) working, Manisha.

 

Let's try logging in into QBO using a private window to see if this a browser issue or not. Then, try accessing the Expenses, Invoicing or other tab menus again.

 

If it works, clear the browser's cache to delete the temporary Internet files or use another supported and up-to-date browsers.

 

If the same thing happens, I'd suggest contacting our Customer Support Team. They'll investigate what's causing this issue.

 

Here's how:

 

  1. Click Help on the top menu.
  2. Choose Contact us.
  3. Enter unexpected behavior in QBO in the What can we help you with? field.
  4. Click Let's talk.
  5. Choose Start a chat to connect with us.

I have a link here that contains articles about managing your business in your Online account: https://quickbooks.intuit.com/learn-support/help-articles/misc/03/help-articles-uk?label=QuickBooks%20Online. Just choose a topic below to see the articles you need.

 

Visit the Community if you need anything else in QBO. I'm here to help.