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Jul 12, 2023 9:47 AM UTC
Question

We cannot load the Banking tab. We can access Rules, Tags and Receipts but when we click on 'Banking' nothing happens.

We are accountants. This is not only affecting our bank account and we also cannot access our clients banking either. The staff who have their own logins are unaffected. I've tried multiple links to the bank feed (left hand navigation, clicking from the dashboard etc..) but get the same result of nothing happening when links are clicked. Please help!

3 replies

Jul 12, 2023 11:15 AM UTC

Hello Agsmith1610, thanks for posting on the Community page,  Can you please try clearing your cache and cookies to all time, close the browser down fully, reload it and try again see if that resolves it for you.

Jul 12, 2023 1:40 PM UTC

That's perfect thank you. My boss said that if you're ever in the Worcestershire area she'll buy you a drink!

Jul 12, 2023 1:43 PM UTC

No problem at all agsmith1610, anytime and tell her that is very sweet of her to say.