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J
John Wildgoose
May 16, 2019
Question

We get a monthly email notice of QB subscription invoice, but no attached PDF invoice?Seriously? How hard is it? Like we have to go looking ourselves? #LazyIntuit

  • May 16, 2019
  • 1 reply
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    1 reply

    T
    TaliaI
    May 16, 2019

    Hello John,

     

    We no longer send the PDF invoice via email. You will find this document under the cog wheel > account & settings > billing and subscription > payment history.

     

    We apologise if you are not happy with this change.

     

    Thanks,

     

    Talia

    J
    John WildgooseAuthor
    May 16, 2019

    Why would you stop?  Did you ask the customers if it's ok to stop? Why do you think we are prepared to pay a subscription to you, and then have to do so much work? It just makes us feel like an under valued revenue stream, not a customer.

    I'd lose clients if I told them I had an invoice for them but they had to log on to an account and go through several clicks to get it.

    I know what would happen... They'd just not pay.

    But intuit already has the money, and there we have the birth of arrogance. You just don't care.

      T
      TaliaI
      May 16, 2019

      Hello John,

       

      This was updated to make the billing system more reliable, and accessible. Emails can be lost in servers or accidentally deleted, whereas the bills showing in product are stable and cannot be removed. This also saves customers having to call for their bills to be resent, and brings us into line with our Global products, which all use digital billing.

       

      Again, we apologise that you are not happy with this change.

       

      Thanks,

       

      Talia

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