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J
jcit
October 22, 2020
Question

We have two cases in the last 3 days of multiple, identical invoices being created within a few seconds of each other. I have screenshots to demonstrate. Any ideas?

  • October 22, 2020
  • 2 replies
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2 replies

A
Ashleigh1
October 22, 2020

Hello Jcit, 

 

Welcome to the Community page, 

 

Could you please send us the screenshots so we can a visual of your issue? 

 

Thanks  

J
jcitAuthor
October 22, 2020

1 of 2

J
jcitAuthor
October 22, 2020

So, had a Live Chat with QBO support. They've told me that "...this happens to other customers too if they won't clear their cache and cookies". This strikes me as odd, as if multiple, identical invoices are created within seconds of each other, for the same amount/product/customer, that shouldn't happen.

 

I'll clear my cache and see what happens.

G
GeorgiaC
October 22, 2020

Hi jcit, 

 

Please check if you have any recurring invoice templates setup by going to the Cogwheel > Recurring transactions.

 

If you click on one of the invoices showing to open and then select More > Audit History, are you able to see how this invoice was generated? 

 

Thanks!

 

J
jcitAuthor
October 22, 2020

Hey GeorgiaC,

 

No recurring transactions - that was my first thought but there's nothing there.

 

Unfortunately the duplicated invoices have now been deleted by another user (!) so I'm unable to check the audit history of any of those invoices now.

 

If it happens again - and hopefully it won't - I'll do that first. 

 

Thank you for your suggestions.

 

J

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