Skip to main content
B
Brewerer
September 30, 2019
Question

We print invoices using headed letterpaper. When we email invoices out to customers, the PDF invoice they receive don't have any of our company information on them.

  • September 30, 2019
  • 2 replies
  • 0 views
Due to selecting the print using letterhead box for printing invoices, when we email a copy of an invoice to a customer, the version they receive as a PDF attached to an email doesn't have any of our company details on it.

This should be added as a function to differentiate between printed invoices and emailed invoices.

2 replies

G
GeorgiaC
September 30, 2019

Hi accounts146, 

 

I appreciate this is an inconvenience and we'll pass this as feedback onto our developers - currently the only workaround for this would be to create two separate templates, one for letterhead and one without which is to be emailed.

 

Thanks

 

B
BrewererAuthor
October 1, 2019

I presume you can't set invoices sent by email to use one Form style, and printed invoices to use another? We raise invoices daily and some invoices are emailed and some are printed. It's not practical to be switching between form styles dependant on the customer.

 

I also notice today, that there doesn't seem to be an option to include VAT registration number in the content that is printed on a headed letter paper invoice. Am I missing something here?

P
payment after leaving
October 1, 2019


Hi accounts146

 

It is not possible to set the invoices you send via email to use one style of invoice and the invoices you print to use another. You can use the customise option in the invoice to choose the style before you email or print it.

The VAT registration number should appear on all invoices unless you have selected No VAT in the VAT column.

B
BrewererAuthor
March 2, 2020

I know this thread is a little old now, but it's a problem which we still face. Is there anywhere that this can be posted as a suggestion for developers to introduce into the software, or linked to this thread.


The fact that emailing an invoice is an option, obviously if this is done, it will not be done on headed letter paper, so the PDF invoice should include the basic company logo and details as it does automatically when emailing Statements.


See the following attached with example of the PDF that gets generated to go with reminder emails and emailed copies of invoices that actually have no company address and contact details or company logo. Whereas the statements that are generated and attached to emails as PDFs do have this information on.

B
BrewererAuthor
March 2, 2020

Example of PDF attached to invoice reminders and emailed invoices.

Terms & ConditionsAccessibility statement