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duncanpt
April 7, 2024
Question

What is the email limit when sending invoices?

  • April 7, 2024
  • 1 reply
  • 0 views
I am trying to send my first batch of invoices by email. I have sent 5 items successfully. On item 6, I am getting an error dialog that says "You've reached your email limit. You can download the PDF, send it directly through your own email account or try again tomorrow." This also applies if I try to send item 7 instead of item 6, so it doesn't appear to be specific to any one item.
It is now tomorrow (from when I first hit this issue) and the error is still there. That is, the limit does not appear to have reset. Is this what is supposed to happen?
Can someone point me to where this is explained in the documentation, so that I can understand what this limit is about?

I particularly want the ease of use of sending invoices from within QBO or whatever I use to create them. And given that the incremental cost to QBO/Intuit of sending an email is near to zero, a limit of 5 emails(!) seems a little bit cheeky. I note that the limit is not stated in the error message (just that I've apparently reached it) nor is there a reference to where to find out more.

Can anyone shed light on this please?

FYI, I have already tried clearing my browser cache. I am running up to date Chrome on up to date Win11.

1 reply

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IrishNinoJ
April 7, 2024

Hello there, duncanpt. I'm here to share some troubleshooting steps to isolate the issue you are currently encountering.

 

To begin, you can open your QuickBooks Online account in an incognito window. Depending on your browser type, you may refer to the keyboard shortcuts provided below:

 

  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Google Chrome browser: Ctrl + Shift + N
  • For Safari browser: Command + Shift + N

 

If a private browser won't work, you can use other installed supported browsers.

 

If the issue persists, I recommend contacting our support team. This way, they can look closely at your account and provide a resolution.

 

Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. In QB Assistant, enter the topic you need help with. You can also enter questions.
  4. In Search, select Contact Us to connect with a live support agent.
  5. Choose a way to connect with us:
  • Start a chat with a support expert. Live chat all day, M-F.
  • Ask the community to get help from businesses like yours.

 

In addition, you can check out this article to learn how to get the most out of your financial reports: Customise reports in QuickBooks Online

 

If you have further concerns about email limitations when sending invoices in QuickBooks Online, feel free to come back here in the Community. We're here to assist you 24/7.

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