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Jan 21, 2022 10:53 AM UTC
Solved

What's Going On?

For the past two days signing into QB Online has been desperately slow and on occasion it has not been possible. 

Yesterday when reviewing expense transactions the ability to allocate a Tag was missing. 

This morning, when opening an invoice for a customer with a live Direct Debit through GoCardless, the debit date was in the past but the debit has not been triggered. In addition, the radio buttons to Allow the customer to pay and Use Direct Debit are not shown.

 

What's going on?

Ashleigh1Answer
Jan 21, 2022 12:37 PM UTC

Hello JohnatYoungEngine, please can you clear your cache and cookies to all time, close the browser down, reload it and see if that make resolves all the issues you have been having with your account lately. Let us know if you still have any problems.  

2 replies

Ashleigh1Answer
Jan 21, 2022 12:37 PM UTC

Hello JohnatYoungEngine, please can you clear your cache and cookies to all time, close the browser down, reload it and see if that make resolves all the issues you have been having with your account lately. Let us know if you still have any problems.  

Jan 24, 2022 1:31 PM UTC

Sorted, so thank you!