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May 3, 2023
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When adding invoices, if using "Save and new", the curser would default to the Customer field. It now defaults to a clock logo. Can I change this back?

  • May 3, 2023
  • 2 replies
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Best answer by paul72

Can I change this back?

If only it was that simple, @sallybennett1 

 

I'm pretty sure it's nothing you've done - although the Clock Symbol has me slightly confused.

This seems like the same problem referred to in these threads...

https://quickbooks.intuit.com/learn-support/en-uk/transactions/bug-or-intentional-operation/00/1226436

 

https://quickbooks.intuit.com/learn-support/en-uk/transactions/after-completing-sales-receipt-and-clicking-on-save-and-new-the/00/1228014

 

https://quickbooks.intuit.com/learn-support/en-uk/other-questions/predictive-entry/00/1251875

 

@Ashleigh1 knows about these but is studiously ignoring the link!

 

It took about 2-3wks for the code ****-up to be reversed last time.

More in hope than expectation, I would like to think it will be sorted out more quickly this time around.

2 replies

May 3, 2023

Hello Sallybennett1, thanks for posting on the Community page, the cursor defaults doesn't go to a certain field unless if you are using a shortcut key possibly? 

May 4, 2023

Thanks Ashleigh.  I don't use shortcut keys.  This is something that has recently changed.  I have received another reply that confirms many people are unhappy about the same thing and have reported the problem.  

paul72
paul72Answer
May 3, 2023

Can I change this back?

If only it was that simple, @sallybennett1 

 

I'm pretty sure it's nothing you've done - although the Clock Symbol has me slightly confused.

This seems like the same problem referred to in these threads...

https://quickbooks.intuit.com/learn-support/en-uk/transactions/bug-or-intentional-operation/00/1226436

 

https://quickbooks.intuit.com/learn-support/en-uk/transactions/after-completing-sales-receipt-and-clicking-on-save-and-new-the/00/1228014

 

https://quickbooks.intuit.com/learn-support/en-uk/other-questions/predictive-entry/00/1251875

 

@Ashleigh1 knows about these but is studiously ignoring the link!

 

It took about 2-3wks for the code ****-up to be reversed last time.

More in hope than expectation, I would like to think it will be sorted out more quickly this time around.

May 3, 2023

Thanks Paul, that is exactly it.  I'm glad I'm not the only person finding this a complete pain in the a..s!