Solved

When adding invoices, if using "Save and new", the curser would default to the Customer field. It now defaults to a clock logo. Can I change this back?

4 replies
0 views

Original commenter did not share additional details

QuickBooks Online

paul72Answer

Can I change this back?

If only it was that simple, @sallybennett1

I'm pretty sure it's nothing you've done - although the Clock Symbol has me slightly confused.

This seems like the same problem referred to in these threads...

https://quickbooks.intuit.com/learn-support/en-uk/transactions/bug-or-intentional-operation/00/1226436

https://quickbooks.intuit.com/learn-support/en-uk/transactions/after-completing-sales-receipt-and-clicking-on-save-and-new-the/00/1228014

https://quickbooks.intuit.com/learn-support/en-uk/other-questions/predictive-entry/00/1251875

@Ashleigh1 knows about these but is studiously ignoring the link!

It took about 2-3wks for the code ****-up to be reversed last time.

More in hope than expectation, I would like to think it will be sorted out more quickly this time around.

Hello Sallybennett1, thanks for posting on the Community page, the cursor defaults doesn't go to a certain field unless if you are using a shortcut key possibly?

sallybennett1Author

Thanks Ashleigh. I don't use shortcut keys. This is something that has recently changed. I have received another reply that confirms many people are unhappy about the same thing and have reported the problem.

paul72Answer

Can I change this back?

If only it was that simple, @sallybennett1

I'm pretty sure it's nothing you've done - although the Clock Symbol has me slightly confused.

This seems like the same problem referred to in these threads...

https://quickbooks.intuit.com/learn-support/en-uk/transactions/bug-or-intentional-operation/00/1226436

https://quickbooks.intuit.com/learn-support/en-uk/transactions/after-completing-sales-receipt-and-clicking-on-save-and-new-the/00/1228014

https://quickbooks.intuit.com/learn-support/en-uk/other-questions/predictive-entry/00/1251875

@Ashleigh1 knows about these but is studiously ignoring the link!

It took about 2-3wks for the code ****-up to be reversed last time.

More in hope than expectation, I would like to think it will be sorted out more quickly this time around.

sallybennett1Author

Thanks Paul, that is exactly it. I'm glad I'm not the only person finding this a complete pain in the a..s!