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userjoe6
December 8, 2022
Question

When editing details of a snapped receipt, the description field reverts to what Qb has captured rather than the edited, correct description that has been typed in.

  • December 8, 2022
  • 1 reply
  • 0 views
Has anybody got a resolution to this as this has now rendered the mobile version useless other than for snapping receipts?

1 reply

MJoy_D
MJoy_D
December 8, 2022

Thank you for letting us know your experiencing when attempting to edit the receipts, @userjoe6.

 

You can perform some troubleshooting steps to resolve the error you're having. 

 

First, make sure to use the latest version of the QuickBooks Online (QBO) mobile app. Try to check if you can now edit without reverting it back to the one QuickBooks has captured. If the error persists or you already have the latest app, clear your app cache. 

 

The piled-up cache in your application caused this unusual behavior. Clear your data or cache for this app in the Storage section of your mobile phone to reset the app to its default state.

 

Here's how to clear app cache or data storage if you're using an android:

 

  1. Open your phone's Settings app.
  2. Tap Apps & notifications and click on See all apps the app Storage.
  3. Select Clear storage or Clear cache. If you don't see "Clear storage," tap Clear data.

 

For IOS:

 

  1. Open your Settings swipe down and tap Safari.
  2. Swipe down again and select Clear History and Website Data, click it once again to confirm.

 

This article also includes strategies for resolving issues while using the mobile app version. The troubleshooting is scenario-based, so choose the one that best fits your situation. This is from another region, but it is also applicable to the UK version: Fix common errors in the QuickBooks Online mobile app for Android.

 

I'm here anytime you need further help in your mobile application by leaving a comment below. Take care, and have a great rest of the day!

U
userjoe6Author
December 8, 2022

Hi @MJoy_D and thanks for responding.

 

Unfortunately, none of those things worked (neither did deleting the app and reinstalling). 

The problem persists on both mobile phone and tablet.

 

Along with the issues faced using the desktop version, Quickbooks no longer offers any value. 

Thanks anyway

Joe

 

AlcaeusF
AlcaeusF
December 9, 2022

Thanks for getting back to us, userjoe6.

 

I appreciate you following the steps shared by my colleague above. Allow me to hop in and help ensure this is taken care of for you.

 

Since the issue persists after trying those steps, I highly suggest contacting our Support team. They have tools such as screen-sharing (remote access) that can pull up your account in a secure environment and check the cause of this odd behavior. They can also perform other troubleshooting steps if necessary.

 

Here's how to reach them:

 

  1. In QuickBooks Online (QBO), go to the Help (question mark) icon at the top right.
  2. In the QuickBooks Assistant, enter the topic you need help with.
  3. Go to Search and select Contact Us.
  4. Choose a way to connect with us.

 

For more information about managing receipts in QBO, consider checking out this article: Upload your receipts and bills to QuickBooks Online.

 

I also recommend visiting our website for more tips and other resources you can use in the future: Self-help articles.

 

Please post again or leave a comment below if you have additional questions about receipts or anything else QuickBooks. I'll be here to assist. Keep safe.

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