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March 26, 2024
Question

When forwarding receipts and invoices to @qbodocs.com emails, it has started bringing in the body of the email to process, not just the attachment. What is going on?

  • March 26, 2024
  • 1 reply
  • 0 views
It means processing double the amount and it doesn't delete it from the review page, you have to go back to the receipts list to delete what you don't want. Too many blips and tics Quickbooks.

1 reply

March 26, 2024

Hello and welcome to the Community, hellosls74

 

This sounds unusual and upon checking today, we haven't had any previous reports of this issue with the receipt forwarding feature in QuickBooks Online.

 

So that we can get some further information and visuals of the duplicated entrie(s), please begin a chat or call our support team on 0808 234 5337 (M - F, 8 AM - 7 PM, free from UK mobile & landlines). The agents available here will have access to set up a remote screenshare using our SmartLook software to take a closer look.