When I access the app on my phone everything is missing(except mileage). So I have no invoices, estimates, customers or transactions. Can anyone help?

I can confirm the iPhone app is currently 100% broken (nothing is syncing correctly, data / invoices / customers / payments etc are missing). See other forum reports on the issue.

I reported 23rd May. It’s a worldwide issue, with users all reporting slightly different data missing, but the similarity is sync is broken, so data is missing / not synced (totals don’t match etc).

Delete / re-install (and wait for company data to download) is usually the first test / fix for app issues, and at some point it will be the fix…but not until QB have worked out and fixed the sync issue.

After a normal delete / re-install, one of our accounts would take 2-5 minutes to “download company data” (5 years days). Since the bug, it only takes 2 seconds. I’ll know it’s fixed, when it syncs and all the totals match (eg overdue invoices show as 2/3’s what they should be, compared to the web app.

We have multiple accounts and multiple users, so I know when an issue affects everyone…and this affects everyone.

For now, if you want to see correct data on an iPhone, you have to use the web app on Safari via qbo.intuit.com (which is really, really fiddly for the average user to use on an iPhone, so the fix can’t come soon enough).

Hello and welcome to the Community, dmaelectrical-ya

We're aware of an issue with missing data on the iOS app and our team are currently investigating the cause. 

We'll be updating this thread with further information once we have it. In the meantime, please access QuickBooks via the web or by using a mobile browser app (Safari for iOS) where all data is available.

Thanks again for reaching the Intuit QuickBooks Community for support. If you have any other queries, please get back in touch.