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May 28, 2020
Question

When I create an invoice and 'save and close' it so I can send later, it instantly shows up as paid and deposited, what am I doing wrong?

  • May 28, 2020
  • 1 reply
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1 reply

May 28, 2020

Hello corrinats,

 

QuickBooks Online has a feature that automatically pays an invoice if the customer profile has an available credit. You might want to turn off this feature so it won't happen again:

  1. Click the Gear icon in the upper-right corner and select Account and Settings.
  2. Select the Advanced tab and go to the Automation section.
  3. Turn off the Automatically apply credits feature and click Save.
  4. Select Done.

After that, you can go back to the invoice and delete the associated payment.

  1. Open the invoice and click the 1 payment made hyperlink.
  2. You'll be routed to the Receive Payment window.
    You can click the More option at the bottom and select Delete.
  3. Click Yes to confirm

Let me know if you need additional assistance in completing the steps. Have a great day!