When I send invoices directly from Quickbooks it’s they’re meant to include a PayPal payment link but it’s not

We appreciate you for posting here in the Community space. Allow me to mention the importance of generating a unique link for PayPal payments in QuickBooks Online (QBO).

To have the option to receive invoice payments via PayPal in QBO, we need to ensure that you've created a PayPal link and added it to an invoice accurately. While encoding an email address isn't possible within QuickBooks, it can be possible with any internet tool. Look up URL encoding online to find out how to encrypt your email address. The encoded email should then be copied and pasted into the email message.

Then, let's add your unique link to an invoice:

1. Sign in to your QBO account.
2. Go to the gear icon and select Account and Settings.
3. Select the Sales tab, and click the pencil icon next to Messages.
4. From the Email Message field, paste the encoded link you create.
5. Click Save.

Please refer to this article for the complete guidance: Accept Card Payments with PayPal app in QuickBooks Online.

If this isn't the case on your end, we recommend contacting the Support Team to further investigate. The support representatives have certain tools to find out the cause of the problem.

Moreover, you may check out this article to learn how to record sales transactions if your customer plans to pay your invoices: Record invoice payments in QuickBooks Online.

You're always welcome to comment below if you require further questions about invoices or other QuickBooks-related queries. We're here to lend a hand. Keep safe.