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R
richard-cornwall
March 27, 2024
Question

When I use the receipt snap and select a image(screen shot) from the gallery it's cropping out most of image automatically? It was working fine.

  • March 27, 2024
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

J
JoanaC
March 27, 2024

Welcome to the QuickBooks Community, Richard. Wishing that you're doing great. Let me go ahead and assist in uploading your snap receipt.

 

There are several ways to fix your receipt snap. First, update to the newer QuickBooks Mobile app version. Second, clear the QuickBooks App data.

 

Here's how: 

  1. Open Settings.
  2. Tap on Apps.
  3. Tap on the app you want to clear data for (QuickBooks Accounting).
  4. Tap on Storage.
  5. Tap on Clear Data.
  6. Tap on OK to confirm.

 

And lastly, we can uninstall and then reinstall your app. This step will give you a fresh start on your QuickBooks Mobile app.

 

I'll attach some articles that can assist you with your receipt on QuickBooks Online: 


• Fix common errors in the QuickBooks Online mobile app for Android
• Upload your receipts and bills to QuickBooks Online
• Email receipts and bills to QuickBooks Online

 

If you still have other questions about your receipt. You can reply on the thread or create a new post. Take care and have a great day! 
 

R
richard-cornwallAuthor
March 28, 2024

I tried the clear data and uninstall/reinstalling the app but I have still got the same problem? 

A
AbegailS_
March 28, 2024

Thank you for trying the troubleshooting steps of clearing data and uninstalling/reinstalling the app, Richard. I appreciate your effort in attempting to resolve the issue on your own.

 

However, as the issue persists despite these steps, I'm here to route you to the right department to investigate further and address this concern. They are equipped with the necessary tools and knowledge to assist you in resolving this matter. 

 

Here's how:

 

  1. Go to the Help (?) icon at the top.
  2. On the Assistant tab, click Talk to a Human.
  3. Enter your concern in the Type Something field, then click the Send icon.
  4. Click on I still need a human.
  5. You can either select Chat with us or Have us call you.

 

Please note that our support availability may vary. To ensure prompt assistance, please refer to our support availability information.

 

Once everything is set, you can visit these articles to learn more about the receipt snap feature: 

 

 

The Community is here to help you every step of the way, so if you have any more questions or need further assistance, please don't hesitate to ask.

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