When im trying to add logo and message to invoice template and press apply bothing happens

Welcome to the QuickBooks Community, brad-marlowelect. I can help walk you through the steps of how to fix the unusual actions in QuickBooks Online. This is to ensure you're able to add a logo and message or utilize an invoice template successfully. 

Sometimes a cache full of history and temp files can cause unexpected behaviors, such as nothing happens when adding logo and message to invoice template. With this, I recommend logging in to your QuickBooks account using a private browser. Then, try to perform your goal from there. Private browsing doesn't store local files or cache. 

Use these keyboard shortcuts based on the browser you're using:

• For Firefox or Microsoft Edge, press Ctrl + Shift + P.
• For Chrome, press Ctrl + Shift + N.
• For Safari, hold down Command + Shift + N.

If it works in incognito, you have to clear the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. You can check this article to see the steps: Clear cache and cookies to fix issues when using QuickBooks Online.

If the steps above didn't work, use another supported browser as an alternative.

Lastly, you may refer to this article to see details on how the Sales page provides you a great at-a-glance view of the status of sales transactions like open and paid invoices: View sales transactions.

Let me know if there's anything else you need help with managing your sales entries. I'm always here to help you anytime. Take care and keep safe!

I can help walk you through the steps of how to fix the unusual actions in QuickBooks Online. This is to ensure you're able to add a logo and message or utilize an invoice template successfully.