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When raising a credit note for a customer, QB will automatically apply this to any invoice, how do I stop this from happening? I want to leave the credit not as unapplied

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could be a difference in how things are set up US vs UK

company settings>advanced>automation in the US version

if it is not there in the UK, check all the areas in settings

in company settings>advanced>automation, set auto apply credits to off

Thanks for your reply.

But I am not able to find the automation setting, I'm using QB online, and I have looked through "account and settings".

I appreciate if you could direct me to the relevant settings option for the automation.

Many thanks

could be a difference in how things are set up US vs UK

company settings>advanced>automation in the US version

if it is not there in the UK, check all the areas in settings

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