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jeremy61
December 2, 2022
Question

When sending invoices from qb online (browser&app) the description field appears blank on the emailed invoice (and preview). Any ideas how to correct this?

  • December 2, 2022
  • 1 reply
  • 0 views
The description has been added as normal but nothing is displayed. Price etc appear.

1 reply

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Ashleigh1
December 2, 2022

Hello Jeremy61, thanks for posting on the Community page, it is most likely that you don’t have the description ticked in the settings. If you follow these steps it should then show the description for you on the invoices going forward. Main Cog wheel>custom form style>click on the template > content > select middle box on invoice> under columns section on left hand side make sure description is ticked > done then when you go into a invoice and review the invoice you should now see the description part showing.

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PeakECS
February 9, 2023

I just had this happen, and it also applies to Estimates as well. The whole "content" area from the template is blank for preview, printing, or email. So I can't send any invoices to customers until this is resolved. 

Yes, all are checked in the template, and yes, I have deleted and made 3 new forms and still no luck. I go back to invoices I am waiting to get paid on that are a few weeks old, and even those the area is blank.

I also wanted to note, that I am using the "old" style invoices since I can add the custom fields and have a PO section like most customers want. Thank you

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Rasa-LilaM
February 9, 2023

Thank you for joining this thread, PeakECS.

 

Let me provide some information about the issue you're experiencing when viewing or printing your sales forms. 

 

We are aware that certain QuickBooks Online clients are presently experiencing a blank page when printing invoices. Our engineers are working to fix it as soon as possible.

 

We’ll share updates as soon as we learn more. You may also check for updates on your end from time to time through this link: https://status.quickbooks.intuit.com/.

 

I appreciate you're patience while we're working on a fix. Have a good one. 

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