When using the app with QuickBooks online I'm unable to select any options for payment when recieving a payment through an invoice.

Thank you for reaching out to the Community, r-rhomeserv.

I appreciate that you brought this issue to our attention, and I want to ensure that it is addressed immediately.

Could you please let me know if you are encountering any specific errors while attempting to select the payment option using your QuickBooks Online (QBO) mobile app? Is it grayed out or not giving you any options at all? Any details you provide will be helpful in identifying the root cause of the issue.

In the meantime, we can verify if it is a mobile app-related issue.

To begin with, let's refresh your data to view the latest available information in your QBO mobile app to resolve this unexpected behavior. Here's how:

iOS

1. Go to Settings, then tap General.
2. Click iPhone Storage, then tap the QuickBooks Online app.
3. Select Offload App.

This will free up the storage without deleting your app's documents and data.

Android

1. Go to Menu ☰, then tap More Options ⋮.
2. Select Settings, then Refresh Data.
3. Click YES to confirm.

If the issue persists, you can uninstall and reinstall the Online mobile application. Otherwise, you can create and send estimates in QBO using other supported browsers.

Nevertheless, you can compare mobile app features and see QuickBooks Online access for mobile devices to learn which QuickBooks Online app features are supported on mobile devices.

Let me know how it goes, as I want to make sure this is resolved for you. I'm always here to help. Kindly respond to this post, and I will get in touch with you.