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J
jova
December 27, 2019
Question

While uploading a csv to our client company QB the entire file of 700 invoices uploaded by matching our clients data and our client's invoice data to our own QB.

  • December 27, 2019
  • 1 reply
  • 0 views
Now our QB(Online Accountant) is all in a mess, QB agreed it's fault but refuse to rectify.

1 reply

G
GeorgiaC
December 27, 2019

Hello jova,

 

Thanks for you post and welcome to the QuickBooks Online Community. 

 

Did you import the CSV from within the clients file?

 

Unfortunately there is no ability to restore to a previous point, so to rectify this the invoices will need to be deleted manually on the QuickBooks Accountant firm. 

 

Thanks 

 

 

 

J
jovaAuthor
December 27, 2019

I did transport from and within clients' QB. I will understand if those invoices are uploaded to our Qb-that might be an uploading error. What QB did here is it matched the invoice info with each of our client details randomly and uploaded it to our own QB. Now I can see our books, individual billing data with invoices to those clients with that other clients product information and billing and shipping costs. how that is possible? How an accounting software match different clients randomly with each invoices?

G
GeorgiaC
December 27, 2019

Hello jova,

 

It should not be possible that data imported into a clients file is integrated with data in another file. I have reviewed your account and can see you are in communication with an agent who is escalating this for investigation with our senior department for testing. As is stands currently the only way to rectify this would be to delete the invoices manually as we do not access customers files to delete data. 

 

Thanks 

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