Skip to main content
S
skullvikings
January 13, 2020
Question

Why am I getting a Sales receipt error

  • January 13, 2020
  • 1 reply
  • 0 views

Hi All,

 

I have a Shopify website which 'should' automatically create sales receipts, transfers, etc. for all of my website sales and transfers to bank account.

 

For some reason, some of my orders have not generated sales receipts, so I have been creating sales receipts for these manually, this was going well enough, I'd done a dozen or so, and all of a sudden I now get an error and can't create the sales receipt.

 

When I try to save the Sales Receipt, I get the error 'Liability account is required'.

 

The sales receipt is for a an order where payment was made into my PayPal account. This is identical to all the other manual Sales receipts I made earlier today, but now will not work.

 

I have attached a screenshot.

 

Please let me know how I can create Sales Receipts and why I am getting this error.

 

Cheers,

Steve

1 reply

KlentB
KlentB
January 13, 2020

I want to make sure that you can create your sales receipt, Steve.

 

We can perform some troubleshooting procedures to fix this. It could be that the stored cache and site data is the reason why the error occurs. Let's start with accessing QuickBooks Online using a private window. You can press Ctrl + Shift + N for Google Chrome or Ctrl + Shift + P for Mozilla Firefox and Internet Explorer.

 

If you're able to create a sales receipt, let's go back to your regular browser and clear the cache to delete the junk files. If the same thing happens, we can use other supported browsers for the meantime so you can get back to work. The one you're currently using may have temporary issues with QuickBooks.

 

I've added an article that will guide you in creating sales receipts.

 
I'm always here to help if you have any other concerns or questions. Just tag my name in the comment section and I'll get back to you as soon as I can. 

Terms & ConditionsAccessibility statement