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R
Rich55
June 25, 2024
Question

Why are most of the invoices still missing in the iOS app This was supposed to have been fixed in a recent update

  • June 25, 2024
  • 1 reply
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1 reply

J
James Read
June 25, 2024

They’re missing, because someone high up at QB has decided it’s acceptable to think that “providing the web version still works, it doesn’t matter if the mobile App doesn’t work”.


The reality, is you have no right to a working mobile app.

 

Our users only use the mobile app. They are out and about visiting customers across the country.

 

The web app is impossibly fiddly and different on an iPhone, and our users really struggle if I ask them to try it.

 

The last 3 months, since March 2024, have been particularly buggy for the mobile app, with missing data sync / invoices making it unusable.


I feel your pain. There is no urgency to fix bugs with the mobile App. 

A
AnneMariee
June 25, 2024

Thanks for reaching out, Rich55.

 

Temporary data collected could be causing missing invoices in the QuickBooks Online mobile app. To address this, you'll want to clear the app's cache to give it a clean slate. I'll provide the steps below for your guidance.

 

  1. Go to your phone's Settings app.
  2. Click on General.
  3. Navigate to iPhone Storage.
  4. Head to the QuickBooks app and select tap Offload App to free up storage without deleting the app's data.

 

Additionally, you can consider uninstalling and then reinstalling the app. Then, ensure it's running the latest update to ensure a smooth experience when using it.

 

If the issue continues after these troubleshooting steps, you can use your phone's browser to access QuickBooks as a temporary solution. I'd also recommend reaching out to our live technical support team to further investigate the root cause of this issue.

 

I've included some articles below that may be helpful in managing invoice payments and customizing sales forms within the program.
 

 

Feel free to drop a comment below if you need more help with managing invoices or have any other questions about QuickBooks, Rich55. Take care and have a great day!

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