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andrew39
Oct 31, 2019 11:59 AM UTC
Solved

Why are my invoices being "undelivered" ?

Original commenter did not share additional details
EmmaMAnswer
Oct 31, 2019 4:14 PM UTC

Hello Jolc

 

We appreciate the work around for multiple invoices is time consuming and we apologise for any inconvenience this may have caused you . Our engineers have advised this issue should now be resolved.If for any reason you are experiencing the same issue please let us know

 

Emma

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6 replies

GeorgiaC
Oct 31, 2019 12:21 PM UTC

Hey cwright1,

 

 

Our engineers are aware of the server error and are investigating this with priority, we'll be updating this article when the issue is resolved. We apologise for the inconvenience caused, in the meantime as a workaround you can send the invoice manually by selecting 'Print/Preview', download the PDF and send via your own email.

 

 

Thanks

jolc
Oct 31, 2019 1:20 PM UTC

Any idea how long is it going to take to resolve this issue? I have the month end invoice run to send out for 2 companies with many invoices & the suggested workaround is going to be very time consuming considering the amount of invoices I have to send.

EmmaMAnswer
Oct 31, 2019 4:14 PM UTC

Hello Jolc

 

We appreciate the work around for multiple invoices is time consuming and we apologise for any inconvenience this may have caused you . Our engineers have advised this issue should now be resolved.If for any reason you are experiencing the same issue please let us know

 

Emma

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