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ollie-atterton
May 12, 2022 3:41 PM UTC
Question

Why are some invoices not being received by certain customers

I have one customer that isn’t receiving all the invoices I send them. Some go threw but others don’t no matter how many times I send them. Any help would be great.

2 replies

EmmaM
May 12, 2022 4:22 PM UTC

Hello Ollie, Thanks for contacting the Community about invoices  The customer that is not receiving the invoices do they have the option to add Intuit in their email settings to their save senders/white list?

ollie-attertonAuthor
May 12, 2022 4:24 PM UTC

Hi Emma.

thanks for the answer. I’m not too sure I will double check with them tomorrow.

thanks 

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