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chrisotherwise
October 15, 2022
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Why are supplier refunds so hard? Please can you make them easier, Quickbooks!

  • October 15, 2022
  • 2 replies
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If I had to request one single feature in Quickbooks it would be the ability for it to process refunds automatically. That is, refunds issued to my business by a supplier. I buy something from Amazon on the debit card. I send it back. I get a refund. And then that refund appears on the transaction list downloaded from my bank and my heart sinks. I know it's not a simple process so I leave them all to the end of year when I then have about 20-30 to deal with. 

 

As far as I can tell, the only way to deal with a debit card refund from a supplier is by this process:

 

1. Create a supplier credit

2. Create a bank deposit

3. Create a "cheque" (what??? I don't even have a cheque book any more...)

4. Match the refund to the "cheque".

5. Hope that I got it all right (but probably I didn't).

 

Each step is a minefield of possible mistakes. Did I choose "travel" instead of "creditors" as the category? Which is correct? Did I get different categories in step 1 and 2? Did I get the date wrong on one of them? Diid I assign the wrong VAT category on one of them? .... And so on.

 

Please Quickbooks, if you are reading this, can we have a simple way of dealing with refunds? What I want to happen is this:

 

1. Click on the transaction and select "supplier refund"

2. Match the refund to the original transaction.

3. Done.

 

Everything else gets done "behind the scenes" with some clever Quickbooks automation.

 

Is this really beyond the bounds of possibility?

 

    Best answer by MaryLandT

    I appreciate you sharing feedback about the process of refunding a supplier in QuickBooks, chrisotherwise.

     

    This may not be an easy process for you. But, I'll share how the refund works, and the steps need to match it with the downloaded transaction.

     

    Since the supplier refund comes through your automated bank feed, you don’t need to record the deposit manually. Simply enter the supplier credit first, then match the deposit to the credit.

     

    Here's how:

     

    1. Click + New and select Supplier credit.
    2. In the Supplier field, select the appropriate supplier.
    3. Enter the Payment date, Amount, and Category (This is the category, product, or service you’re getting credit for).
    4. Select Save and close.

     

    Once done, go to the Banking page and find the deposit. Use the Add function to add the refund as a deposit, and categorise it to the Creditors (Accounts Payable) account. Please browse this article: Add and match downloaded bank transactions.

     

    Also, I'll let you send a request about the feature that you want. Your valuable feedback goes to our Product Development team to help improve your experience in QuickBooks. 

     

     

    1. Select the Gear icon at the top, then Feedback.
    2. Enter your comments or product suggestions.
    3. Select Next to submit feedback.

     

    You can track feature requests through the QuickBooks Online Feature Requests website.

     

    I'm adding this article to show you how processing a refund works in our system: Learn how to refund a customer or supplier or record a customer or supplier refund in QuickBooks Online.


    Get back to me if you have additional questions by commenting below. I'm always around here in the Community forum to help you.

    2 replies

    MaryLandT
    MaryLandTAnswer
    October 15, 2022

    I appreciate you sharing feedback about the process of refunding a supplier in QuickBooks, chrisotherwise.

     

    This may not be an easy process for you. But, I'll share how the refund works, and the steps need to match it with the downloaded transaction.

     

    Since the supplier refund comes through your automated bank feed, you don’t need to record the deposit manually. Simply enter the supplier credit first, then match the deposit to the credit.

     

    Here's how:

     

    1. Click + New and select Supplier credit.
    2. In the Supplier field, select the appropriate supplier.
    3. Enter the Payment date, Amount, and Category (This is the category, product, or service you’re getting credit for).
    4. Select Save and close.

     

    Once done, go to the Banking page and find the deposit. Use the Add function to add the refund as a deposit, and categorise it to the Creditors (Accounts Payable) account. Please browse this article: Add and match downloaded bank transactions.

     

    Also, I'll let you send a request about the feature that you want. Your valuable feedback goes to our Product Development team to help improve your experience in QuickBooks. 

     

     

    1. Select the Gear icon at the top, then Feedback.
    2. Enter your comments or product suggestions.
    3. Select Next to submit feedback.

     

    You can track feature requests through the QuickBooks Online Feature Requests website.

     

    I'm adding this article to show you how processing a refund works in our system: Learn how to refund a customer or supplier or record a customer or supplier refund in QuickBooks Online.


    Get back to me if you have additional questions by commenting below. I'm always around here in the Community forum to help you.

      C
      chrisotherwiseAuthor
      October 16, 2022

      Thank you for your reply, that's certainly easier than it used to be, although still harder than I'd like it to be!

      K
      Kevin_C
      October 16, 2022

      You're always welcome, @chrisotherwise.

      I'm happy to know that the information provided by my colleague above was able to help you out with your supplier refund concern. Please know that the QuickBooks Community team is always here to help with any questions you may have about QuickBooks.

       

      Don't hesitate to post again or leave a comment in this thread if you have any other questions in the future. Have a great day ahead!

      A
      Ashleigh1
      April 24, 2023

      Hello TomJackman, thanks for posting on this thread, If you have a look at this article it should help you and shows you all the steps you need to take to Enter supplier credits and refunds in QuickBooks Online. 

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