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August 7, 2019
Question

Why are the transaction functions not working? Is it me or is there a problem with Quickbooks?

  • August 7, 2019
  • 1 reply
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Original commenter did not share additional details

1 reply

Rose-A
August 7, 2019

Sending good vibes to you, naturaldogfooddi.

Let's perform some browser troubleshooting steps and get your transaction functions working fine again.

 

You can try to access your QuickBooks Online account through an incognito browser. Feel free to check below for the keyboard shortcuts based on the browser you're using.

 

  • Google Chrome: Ctrl + Shift + N.
  • Mozilla Firefox: Ctrl + Shift + P.
  • Internet Explorer: Ctrl + Shift + P.
  • Safari: Command + Shift + N.

If this works, it means that you need to clear your browser's cache to offload some data from your browser. This way, your browser would get optimized and we'll be able to permanently fix the issue.

 

If you get the same result, let's try using a different browser and access the functions from there. If the problem persists, I'd suggest contacting our QuickBooks Customer Care to have this investigated.

 

  1. Sign in to your QuickBooks Online Company.
  2. Click (?) Help at the upper right corner.
  3. Select Contact US on the pop-up.
  4. Enter a brief description of your concern then hit Continue.
  5. Click Get a callback.
  6. Enter your contact information.
  7. Select Call me.

Please get back to me if you continue to get the same results so I can look further into this. I'd like to make sure your functions are working seamlessly.