Why are you taking so long to process mandates at the moment? I still can't use one which a client returned on June 10th

Hi, sue37.

Are you referring to mandates not importing from GoCardless? If so, our engineers are already working to fix this as soon as possible. For now, it would be best to contact our support team to add your details to the list of affected users. Here’s how to reach them:

1. Click Help at the top. 
2. Select Contact us. 
3. Provide a brief information about your concern. 
4. Click Let’s talk. 
5. Select Get a callback. 

Also, I’ll make sure to keep an eye on it and will keep you posted once there are updates. 

Please consider on visiting us again if you need anything else.