Why aren’t clients receiving invoices even when they’re declared as sent at the time of creation? Some clients have received email invoices and paid yet others have not

Hello there, slh7284.

Thank you for reaching out in the Community space and bringing this to our attention.

To get started, please have your clients check their junk or spam folder. It's possible that it was send to that location. However, if they weren't still able to received the invoice, I'd recommend configuring your email setup.

Here's what you'll need to do:

1. Click the Gear icon at the top.
2. Select Account and Settings.
3. Click Company in the left navigation menu.
4. Go to the Contact info section, then click the pencil icon.
5. Clear the Company email address field and enter the desired address, even if it shows as the correct one. Make sure not to use any extra characters or spaces before, within, or after the address you enter.
6. Click Save.
7. Click Done.

Once done, try to send a sample invoice.

I'd appreciate if you'd update me on how things goes. I'm always here to offer additional assistance.