Why aren’t my invoices sending?

An email may not be delivered or may bounce back if the email address is incorrect or if there is a temporary issue with the recipient's email server, Jandl. Let's make sure to use the correct email address for each customer account to ensure they get their invoices and pay you on time.

Here's how:

1. Navigate to the Sales menu on the left panel and select Customers.
2. From the list, click on the customer's name you're working on to see more details.
3. On the customer's profile, click the Edit button in the upper right to view more information.
4. In the Name and contact section, go to the Email field and check the email address. If it's incorrect, enter the right one.
5. Click Save to keep the changes.
   
   

Click on the following link for more insights into the troubleshooting: Fix undelivered invoices in QuickBooks Online. Keep in mind the article is from the US region, but it also applies to the UK version.

Here are some resources that offer great tips for dealing with bounced emails and resolving any delivery issues:

• How to view list of bounced emails with delivery errors (US region, but it also applies for the UK region)
• Delivery Errors when trying to email a sales form

Browse the links below for help adding style and branding to your sales forms, plus ways to manage customer payments:

• Customise invoices, estimates, and sales receipts in QuickBooks Online
• Record invoice payments in QuickBooks Online

Feel free to visit the Community again if you have additional questions about emailing sales forms and other accounting-related concerns. We'll get back to lend a helping hand.