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February 17, 2024
Question

Why can't I create an invoice in the Android App anymore?

  • February 17, 2024
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

February 17, 2024

Hi there, @info1996.

 

Currently, we have an ongoing investigation into creating invoices with the mobile app. Rest assured that our engineers are doing their best to fix it as soon as possible.

 

I recommend contacting our Customer Care Support team so you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's been resolved. I've included the steps to contact support below. 

 

  1. Click the (?) Help icon in the upper right-hand corner of the dashboard.
  2. Select Talk to a Human.
  3. Enter a short description of your concern and press Enter.
  4. Click I still need a human.
  5. Select Contact Us to connect with our live support.
  6. Choose Get a callback.

 

Additionally, this article provides the steps on how to clear your data to resolve app-related issues: Fix Common Errors in the Mobile App


I appreciate your patience as we work through this. If you have any other concerns about creating invoices, please don't hesitate to drop a comment below. Take care!