Skip to main content
pete-wade
Jan 11, 2023 7:01 PM UTC
Question

Why can’t receipt snap get information? When I manually add the info, it tries to make a new expense

It usually can’t find the VAT or the purchase date. But if I manually add the information, it tries to make a new expense, rather than linking up to the one i already havevon my bank account

    1 reply

    SME Bookkeeper
    SME Bookkeeper
    Jan 12, 2023 1:30 AM UTC

    Hello @pete-wade,

    Thank you for writing here.

    Sometimes the receipt snap doesn't work properly. You need to manually enter the informations.

    While you upload through receipt snap you can re-enter information as they required.

     

    For any bookkeeping assistance, check my bio.

     

    Thanks.

    SME Bookkeeper

    Terms & ConditionsAccessibility statement