Question

Why does Bank want me to Add a payment when the customer account shows the related invoice as paid and closed?

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Let's make sure that the invoice payments are deposited to the correct bank account.

Here's how:

Open the invoice payments.
From the Deposit To drop-down, make sure to select the correct bank account.
Click the Save and Close button.

If the invoice payments are deposited to Undeposited Funds account, you can make a deposit in QuickBooks. Here's how:

Go to the New Icon (+).
Choose a Bank Deposit.
Select the Account where the actual invoice payments are posted or deposited.
From the Select the payments included in this deposit section, choose the transactions you want to deposit.
Click Save and Close.

You can read through these articles to learn more about managing your income transactions and deposits in QuickBooks:

Leave your comments below if you have other questions about tracking your invoice payments. I am always here to help.

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