Why does quickbook want to raise a Credit note when im trying to raise an invoice?

Hi @gordon-mark77,

I'm here to share my thoughts about a credit note being automatically applied to invoices.

This happens when you have an existing credit note for a customer, then create an invoice for that same customer. This also requires an automation feature to be enabled. We can disable that feature if you don't want the system to automatically apply these credit notes.

Here's how:

1. Move to the Gear icon, then select Account and Settings.
2. Click the Advanced tab, and look for the Automation section.
3. Untick the Automatically apply credits option.

Here's an article on how to enter and apply a credit note or delayed credit. It provides a light contrast between a credit note and a delayed credit. As well as the steps on how to enter them in the system.

Leave a comment below if you have other questions. I'll be here and get back to you as soon as I can.