Why doesn’t customer account summary not showing on the invoice despite its formatee to show ?

Hello there, kavehmohh-gmail-!

You can run some troubleshooting steps to identify what causes the account summary to disappear.

To start with, try opening QuickBooks on a private window. There are instances that issues like this occurs when the system encounter cache traffic. You may use these keyboard shortcuts to open one:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, you can go back to a regular browser and clear its cache. Once a cache is piled up, it can cause some unexpected happenings on the opened pages like QuickBooks.

You can also switch to a different supported browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

Afterwards, try to check if the correct format shows up.

Also, if you have some customers to pays late, you can check this article on what to do to collect on those past-due payments: How To Manage Customers Who Pay Late?

Keep me posted as to how things worn on your end. I want to ensure that this gets taken care of. Stay safe!