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info923
April 15, 2020
Solved

WHY IS AN INVOICE SHOW AS PAID WHEN ITS NOT?

  • April 15, 2020
  • 1 reply
  • 0 views
Original commenter did not share additional details
Best answer by GeorgiaC

Hi info923,

 

Please check that you have the setting to automatically apply credits disabled by going to the Cog Wheel > Account and Settings > Advanced > Automation > Un-tick 'automatically apply credits'. This will prevent any existing credits on a customer or supplier account attaching to the payment. 

 

For the invoice which is paid, open this and select the '1 payment made' link showing to open the invoice payment. You can then delete this by going to More > Delete on the toolbar.

 

Thank you

1 reply

A
Ashleigh1
April 15, 2020

Hello info923,

 

Welcome to the Community page,

 

Have you received payment on the invoice by mistake and that is why it is showing as paid for? 

 

 

I
info923Author
April 15, 2020

No payment have been received however it appeared that quick books has taken all historic payments in 2018 and has included these as current payments.  I have deleted it cleared all payments and it still shows paid invoice!!!

I
info923Author
April 15, 2020

No payments received. It appeared that QuickBooks has credited payments made in 2018 to current invoice

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