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liz83
Apr 12, 2021 9:12 AM UTC
Question

Why is quickbooks making an automatic entry to reinstate the creditor balance I try to write off?

Original commenter did not share additional details

3 replies

payment after leaving
Apr 12, 2021 9:19 AM UTC

Hi liz83 So you have any of the automation options, automatically apply credits, active within the advanced settings?

liz83Author
Apr 12, 2021 10:00 AM UTC

Hi John C.  No, nothing automated is turned on.

@payment after leaving wrote:

Hi liz83 So you have any of the automation options, automatically apply credits, active within the advanced settings?

 

Ashleigh1
Apr 12, 2021 2:09 PM UTC

can you try clearing your cache and cookies and trying again and seeing if the same thing happens or not for you. This link here will help you with it. 

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