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usersuzanneflux
November 1, 2021
Question

Why is quickbooks sending the same invoice email multiple times to the same person

  • November 1, 2021
  • 1 reply
  • 0 views
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1 reply

G
GeorgiaC
November 1, 2021

Hi usersuzanneflux, thanks for joining us here on the Community - is this issue only impacting one customer, and are the invoices sent on the same day or over specific intervals?

U
usersuzannefluxAuthor
November 1, 2021

It is happening on two customers only, I've spoken to the help desk today and they are not sure why it's happening. 

We think the issue is on the email cc and bcc not the customer email, I sometimes get one email but on the customers with issues 2 or 3. 

We've checked some settings so will see what happens next time. I will probably start each invoice from new rather than copy the last ones. I did try that earlier with no luck but will give it another go next time. 

G
GeorgiaC
November 1, 2021

Thanks for getting back to me usersuzanneflux, that does sound unusual! Hopefully changing those settings will fix this, however, please get back to us below if you're continuing to experience the issue. We've also got a guide here that should help with creating invoices in QuickBooks Online. 👩‍💻

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