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May 22, 2021
Question

Why is the VAT amount saving incorrectly? It is correct when I save but when I preview the invoice to send it is wrong.

  • May 22, 2021
  • 1 reply
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1 reply

Adrian_A
May 22, 2021

Let's try saving the invoice on an incognito window, bethvansyckle-gm.

 

 It is where we can confirm if the error is cause by a browser-related issue. I've added these keyboard keys to open one:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

If it works, we can go back to a regular browser and clear the cache. Once cache is piled up, it can be the reason for some unexpected browser issues. 

 

 We also have the option to switch to a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge as an alternative.

 

I've also added this guide for more information about VAT: Set up and edit VAT settings, VAT codes, and VAT rates.

 

Get in touch with me if ever you have other concerns about sending an invoice. Keep safe!

 

May 22, 2021

Thank you for your reply. I should have said I am using the app on my phone. I uninstall and reinstalled and it is working now.