Skip to main content
March 2, 2021
Question

Why isnt the next invoice coming up when I click save and new? Is there a glitch?

  • March 2, 2021
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

Jen_D
March 2, 2021

Thanks for posting here in the QuickBooks Community about this invoicing concern, @zena3,

 

There isn't any reported issues at the moment with the Save and New button not generating a new blank invoice.

 

Have you tried creating an invoice in a private window? Let's try that first, so we can check if this is a known browser issue. Unexpected issues in QuickBooks are mostly affected by the data accumulated in the cache.

 

The regular browser will constantly save data by overwriting itself, but it will not remove any history automatically.

 

The incognito mode, on the other hand,  does not save any history, which makes it a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:

 

  • Google Chrome: press Ctrl Shift N  
  • Mozilla Firefox: press Ctrl Shift P
  • Safari: press Command Shift N

 

Clearing the cache can also help resolve browser issues in QBO.

 

If you already tried this, and still getting the same problem, I recommend getting in touch with our Support Team. They can help report this to our engineers who deals with program bugs and other technical concerns.

 

Also, regarding our support, we have made changes to our operation hours and our contact options. Our Live Help are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM til 3:00 PM on Saturdays.

 

To get in touch with our representatives, follow the steps below:

 

  1. Go to the (?) Help menu to open the QB Assistant box.
  2. On the page, enter Contact Support.
  3. Pick Live Chat to connect with our live representative.
  4. Once done, click the Live Chat link provided in the pop-up box.
  5. On the next page, enter HMRC then Let's Talk.
  6. Lastly, select Start a chat.

 

Kindly post again for updates after trying out the steps. Tag me in your reply so I 'll get notified with your reply. Have a good day!