Why when I create a credit note does it use an invoice number?

Hi chris381,

It's good to see you posting in the Community. I'll provide information about transaction numbers.

In QuickBooks Online, the credit note will use the invoice number. If you don't like this design, you can always provide feedback by clicking on the Gear icon and selecting Feedback. This will allow you to share your thoughts and suggestions with the product development team.

On the other hand, you can enable the Custom transaction number option in your settings, which will allow you to override the invoice numbers. This can be useful if you want to use a specific number for an invoice, even if it has already been used for a credit note.

1. Click on the Gear icon and choose Accounts and settings.
2. Go to Sales and click the Sales form content section.
3. Enable Custom transaction numbers.
4. Click Save and then Done.

On the other hand, we have helpful articles for QBO should you need them in the future. Just visit the main support page, scroll down a bit, and click More topics.

I'm just right here if you have more questions about transaction numbers. Have a good one!