Why when I try to click on a transaction to record that someone has paid me, it won’t let me click on the transaction?

The troubleshooting steps can help fix the issue with the unresponsive transactions button, leahlxwrence. I'd be happy to assist you in getting back on track with recording your transactions.

First, may I ask if you have encountered any specific error messages when clicking the transactions tab? Any additional information you can provide would be greatly appreciated, as it will help me offer a tailored solution that perfectly fits your needs.

In the meantime, I highly recommend accessing your QuickBooks account using a private browser. This approach provides an isolated browsing experience that prevents local data from being saved in your browser's system, ensuring a smoother and more secure session.

These are the keyboard shortcuts:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Shift + N

If you can successfully view invoices in preview using incognito mode, let's proceed by returning to your regular browser and clearing its cache to restore functionality. Alternatively, you may consider switching to a different supported browser for improved performance.

Additionally, for more insights on maintaining up-to-date financial records and managing your business efficiently, please visit this comprehensive article: Record invoice payments.

Finally, check out this detailed article on how to separate expenses and correctly categorize each part of a transaction within your account. This resource will assist you in a well-organized financial statement: Split transactions in QuickBooks Sole Trader.

Please don't hesitate to return to this thread if you have any further questions about generating and managing your transactions in QuickBooks. Our dedicated team is here to support you every step of the way and ensure you have all the assistance you need.