Won't send an invoice saying subscription error even tho they have taken my monthly fee

Hi, @callumethan13-gm.

You can review your subscription status in QuickBooks. This way, you can verify why you get the error message and update your subscription details if necessary.

Here's how:

1. Sign in to QuickBooks Online as a primary admin.
2. Go to Settings ⚙, then Account and Settings.
3. Select Billing & Subscription.
4. Next to your payment method, click the Edit pencil icon.
5. This will launch the Wallet list. From this view you can: Edit or add a payment method enter the following(expiration date, billing address, account holder name)
6. After saving your change, the payment method will be displayed on the Billing & Subscription page.

For your reference, feel free to review this guide for more info: Manage billing, payment, and subscription info in QuickBooks Online.

Also, I'd suggest contacting our Customer Support Team. They can also check your subscription status and further investigate this matter. To reach them, you can click this link: QuickBooks Online Support.

Here's a guide that you can check out to learn how to personalize the invoices that you send to your customers: Use and customise form templates.

Let me know how everything goes or if you have any other concerns. Just leave a comment and I'll respond right away.