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July 19, 2023
Question

You said account has been deleted need to re-install as all transactions have disappeared.

  • July 19, 2023
  • 1 reply
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I had a bank connection issue - after re-connecting I had a duplicate account. As the value was incorrect I deleted one of them (as its only one account) . This morning however I checked as I had an invoice which I needed to sort out and it showed my total earnings to date is £25 - all my previous transactions have been deleted too it seems. I need Quickbooks to re-install it again as if I do it manually I will bound to make an error and its for my tax purposes important its done correctly.

I can't speak to a person as the message when call tells me they are on holiday!!!

1 reply

July 19, 2023

Hi Hestershappyhounds, thanks for posting on the Community. 

 

When a bank account is disconnected in QuickBooks Self-Employed, it's associated transactions are removed. The good news is that we can reinstate these as previously categorised, meaning you won't need to re-do any work. So that we can take your account details to begin the recovery, please begin a chat with us directly