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September 1, 2024
Question

You saidInvoices showing incorrect information. Showing invoices is ‘partially paid’ but i didn’t request or input that. Cannot complete my invoice.

  • September 1, 2024
  • 1 reply
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1 reply

September 1, 2024

It's nice to see a new face here in the Community!

 

I want to ensure we're on the same page so I can better address your concerns and provide the most accurate resolution. Were you referring to changes in the invoice status that you didn't make yourself? If so, another user may have made the changes. In that case, we can check the Audit Log to see what modifications were made.

 

Here's how to do that:

 

  1. Go to the gear icon at the top-right corner of the screen.
  2. Under Tools, select Audit log.
  3. Locate the transaction, and then review the changes.

 

On the other hand, if you accept customer payments online, your customer may have partially paid the invoice. To confirm, I suggest asking your customer if they've done so.

 

However, if your concern is regarding a different issue, please don't hesitate to leave a reply below with more details. Including any relevant screenshots would also help me understand the situation better.

 

For more details on obtaining an audit trail in QuickBooks, check out this article: Use the audit log in QuickBooks Online.

 

I'll also leave this resource for details on correcting discrepancies between due dates and invoice dates in QuickBooks in case you ever need it: Fix inconsistencies in due date and invoice date in QuickBooks Online.

 

It's my goal to help you seamlessly get back to invoicing your customers. Please let me know if you have other concerns with QuickBooks, such as banking or managing your transactions. I'm here to assist you. Take care!