Hi, i am new at this. in my monthly sales, my sales have been elevated with "credit transfers" sitting in various customer accounts. how do i rectify this

Hello sales-avadecor-c!

You record a credit, instead of a refund, if your customer wants a credit that they can use on their next purchase. I'm here to help you in fixing this.

It's possible that you transferred the credit from one customer to another. To verify, you can use the audit log to see all activities on the account including the customer credit history and who made it.

In QuickBooks Online, we use a journal entry to transfer the credits to another customer. You can delete it if it was created by mistake. Open the journal entry that you can see on the audit log, click More, and select Delete.

I've added some links you can check. These will show you more details in handling customer credits:

• Create and apply credit notes or delayed credits
• How can I transfer a credit from one customer to another?
• Use reports to see your sales and stock status

Leave a comment below if you have more questions. Take care!