Can you please confirm you have cancelled the monthly charge of £35.97 which you have started on my account ?

Thanks for reaching out to the Community about your concern, malcolmreid.

I know every penny counts is important when running a business. We want to ensure you're only paying for the services you need.

Account-related issues, such as cancellation and subscription charges, need us to gather personal data. For security purposes, we can't have your billing information displayed in the Community. I recommend you get in touch with our QBO Care Team since they can open your account in a safe environment. One of our specialists can provide in detail about the status of the £35.97 charge.

Here's how:

1. Go to the Help menu in the upper right hand to open the Search window.
2. From there, scroll down to click the Contact us link.
   
3. Enter the issue or topic and then hit the Let’s talk button.
   
4. Select Start a chat or Call us.  
    

For future reference, I’m adding a link containing articles for processes you can perform such customers or vendors transactions, payroll, taxes, etc. Click on the topic to view the complete information: Self-help guide.

Click the Reply button if you need some help working in QuickBooks. I’ll jump right back in to assist further. Enjoy the rest of the week.